NexiGo N960E Plus 4K Webcam with Ring Light & Onboard Flash Memory

Support

Please click here for additional support

The NexiCo webcam captures clear images and can record video at 4K@30fps, or 1080p@60fps in a well-lit environment. The quality of the signal can be affected by low bandwidth availability or insufficient lighting. This can cause the frame rate to drop to 4K@20fps, or 1080p@50fps, or possibly even lower.

Please ensure that the light in your environment is free of unique tones or intense light sources. Things such as walls / floors / other large-area non-standard light sources, including areas with colored or intense light. In such environments photographed pictures are subjected to color cast due to the lighting impact of these light sources.

For Windows & Mac:

Using the NexiGo Webcam Settings Software, you can adjust the image parameter you want according to your needs.

Note: Download the NexiGo Webcam Settings Software from nexigo.com/software.

Check the video output settings in your video capture software, these may be set to a lower capture format. There are various constraints on the system that could impede the ability to attain a 4K video calling session. They center around processing power (i.e., CPU speed) and available network bandwidth. In all cases, review the requirements from the video calling application. They will guide as to the system performance required as well as the necessary bandwidth.

The webcam cannot support 4K resolution, 60fps, and digital zoom simultaneously.

· When set to 4K resolution, the frame rate is limited to 30 fps, and digital zoom is disabled.

· 60fps is only available at 1080p resolution without digital zoom.

· The digital zoom function is only available at 1080p and 30fps.

Step 1. Adjust the camera view to fit your needs. You can zoom in / out using the Zoom buttons, then pan and tilt the camera's view using the Arrow buttons.
Step 2. Press the Preset button. This will cause the camera to enter Preset Setting Mode.
Step 3. Press either the 1 or 2 button to save your preset. It will be saved to this slot and will override any previously saved preset.

N960E Plus User Manual

HelloCam Firmware

Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

Firmware is available here

Image Sensor

1/1.8" Sony® STARVIS 2 back-illuminated sensor

Resolution
(USB 3.0 Output)

MJPEG/H.264
3840 x 2160@30/25/20/15/10/5fps,
1920 x 1080@60/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
YUY2/NV12
1920 x 1080@60/50/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.

Resolution
(HDMI Output)

30fps mode
3840 x 2160fps@30/25fps, 1920 x 1080@30/25fps
60fps mode
1920 x 1080@60/50fps, 1280 x 720@60/50fps

Lens

9-layer glass lens, f/2.2 aperture, 4.2 mm focal length

Field of View

D=90°/H=81°/V=55°

Focus Type

Fixed Focus

Focus Range

10" - 90" (0.25m - 2.28m)

Digital Zoom

Up to 10x digital zoom at 4K@30fps

Facial Enhancement

Support

Microphone

Dual noise reduction mics

Mic Pickup Range

Within 32.8ft (10m)

Video Output Port

1 x USB-B, 1 x HDMI

Software

Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more

Operating System

Windows 7 (Supports 1080p or lower), Windows 8.1/10/11 or above
macOS 10.10 or above

Hardware

CPU: 2.4 GHz Intel Core 2 Duo processor or better
RAM: 2 GB or more
USB: USB 2.0, USB 3.0(Recommended)

Overview

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Image Sensor

1/1.8" Sony® STARVIS 2 back-illuminated sensor

Resolution
(USB 3.0 Output)

Resolution
(HDMI Output)

30fps mode
3840 x 2160fps@30/25fps, 1920 x 1080@30/25fps
60fps mode
1920 x 1080@60/50fps, 1280 x 720@60/50fps

Lens

9-layer glass lens, f/2.2 aperture, 4.2 mm focal length

Field of View

D=90°/H=81°/V=55°

Focus Type

Fixed Focus

Focus Range

10" - 90" (0.25m - 2.28m)

Digital Zoom

Up to 10x digital zoom at 4K@30fps

Facial Enhancement

Support

Microphone

Dual noise reduction mics

Mic Pickup Range

Within 32.8ft (10m)

Video Output Port

1 x USB-B, 1 x HDMI

Software

Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more

Operating System

Windows 7 (Supports 1080p or lower), Windows 8.1/10/11 or above
macOS 10.10 or above

Hardware

CPU: 2.4 GHz Intel Core 2 Duo processor or better
RAM: 2 GB or more
USB: USB 2.0, USB 3.0(Recommended)

Overview

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1. Lens

2. Power Indicator

3. Light Adjustment Touch Control Area

4. Flexible Clip / Base

5. Noise Reduction Microphones

6. 1/4" Tripod Screw Hole

7. Privacy Shutter

Specification

Video resolution

3840 x 2160, 1920 x 1080, 1280 x 720, etc

Video resolution

4K@30fps, 1080@60fps

Sensor

1/2.5-inch CMOS digital image sensor

Focus type

Autofocus

Field of view

80°

Application support

Chat software: Skype, FaceTime, Zoom, Microsoft Teams, Hangouts, etc.
Streaming software: Open Broadcaster Software and Xsplit
Photo or video: Using system Camera App (Camera for Windows, PhotoBooth for macOS)

System requirements

Windows 7 / 8 / 10 / 11 or above
macOS 10.6 or above
Chrome OS V29.01547 or above

How to set up Windows Hello face login?

Set up Video

Note:

To use face recognition, you may need to first update to the newest version of Windows 10/11 using Windows Update.
If Windows Hello will not work after performing all other steps, please double-check to make sure that all current updates have been downloaded.
To set up Windows Hello facial recognition, you must first set a PIN.

Step 1. On your computer, Select Start > Settings > Accounts > Sign-in options.

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Step 2. Under Manage how you sign in to your device, click on Windows Hello Face and click on Set up.
"Windows Hello setup" will be displayed.

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Step 3. Click on Get Started to start the facial recognition setup.

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Step 4: Enter your PIN.

Step 5: Look straight into the camera while it scans your face.

Step 6: Click Improve recognition to allow for additional scans, or Close to finish the setup process.
If you wear glasses, hats, or other accessories that may change your appearance, we recommend that you scan your face with and without them on.

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Step 7: The next time you log in to Windows, the system will attempt to use the Windows Hello feature and the webcam to unlock the system. If this does not happen, please change the Sign-in options to Window Hello Face.

NexiGo N960E Plus 4K Webcam with Ring Light & Onboard Flash Memory

Unrivaled Detail, Enhanced Automatically

Look Better, Sound Better

Universal Integration Meets 4K Clarity

Unrivaled Detail. Flawless Fluidity.

Look Better, Sound Clearer—Instantly

Universal Integration Meets 4K Clarity

Support

Please click here for additional support

Overview

Overview

Specification

How to set up Windows Hello face login?

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