Software & Download FAQs


There are a couple of methods to resolve this issue. For detailed information, please watch this video here or continue reading below.

Method 1:
You will need to delete a couple of folders that are interfering with the software's ability to recreate them. The path names for the files are below. Simply put your login ID where is says USERNAME and you should be able to locate it.



To help prevent this issue from occurring again, please close out of the program using the X in the upper right hand corner of the Settings menu when you are done adjusting your image or testing your webcam.

Method 2:
Completely uninstall the current, live version of the software.

Download an older version of the software from the link here.

Please note: this file may trigger a "file not safe" warning when you attempt to install it. You can bypass this by clicking "more options" or "advanced settings," and then "install anyways."


Please follow the steps in the picture instructions below:

1.) Unfold the clip base and place the webcam on the top of your monitor

2.) Hold the webcam firmly in place, then fold the support circled in red below toward the monitor until it touches the back of the monitor.

Tough Luck

This mounting method is not intended to clip or cause any damage to your monitor. It will be held by gravity and should rest on the monitor without issue.


Our webcams are tested in a variety of environments and are intended to function well with default settings. However if you need to fine-tune or correct your display settings we have an application available for download.

NexiGo Webcam Application

Please install the application. With this application, you can change the majority of settings with ease.


Microsoft Teams released an update recently that has been causing some issues with microphones. In Microsoft Teams please navigate to the Settings menu, you will find a setting called Automatically adjust mic sensitivity. Please turn that setting off, and this should clear up the microphone issue.

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