There are several reasons this could happen:
1. There is something wrong with the USB port. Please use a different USB port or another PC and test the camera again. 2. The PC does not recognize the camera device. Please install any available updates and check with the PC manufacturer if the problem persists.
3. The operating system and computer configuration do not satisfy the requirements of the camera. Please check your system specifications.
4. The video preview feature of the application is not turned on, or the application has a privacy feature that prohibits access to the camera. Please adjust the application's privacy settings or try a different application.
A: Please ensure that the light in your environment is free of unique tones or intense light sources. Things such as walls/floors/other large-area non-standard light sources, including areas with colored or intense light.
In such environments photographed pictures are subjected to color cast due to the lighting impact of these light sources.
For Windows & Mac:
Using the NexiGo Webcam Settings Software, you can adjust the image parameters you want according to your needs. Hue adjustment can fix greenish or purplish tones.
Note: Download the NexiGo Webcam Settings Software from nexigo.com/software.
Technical Specifications:
Model Name: N980P Image Sensor: 1/2.7 inch CMOS digital image sensor Active Pixels: 2 Megapixels Maximum Resolution: 1920 x 1080@30fps Video Format: YUY2/MJPG Digital Zoom: No Focus Type: Manual focus Field of View: D=120°/H=107°/V=75° Microphone Type: Full directional noise reduction microphone
Compatible System
Windows: Windows XP SP3/7/8/10 or above macOS: macOS 10.6 or above Android: Android 5.0 or above Linux: Linux 2.6.24 or above Chrome OS: Chrome OS V29.01547 or above Ubuntu: Ubuntu V10.04 or above