Support
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0:00 Intro
0:17 What’s in the box?
0:29 Install rechargeable batteries
0:58 Assemble the charging dock
1:13 Set up the cables
2:17 How do I know if I've installed the rechargeable batteries correctly？
2:26 Does it work when the Elite Strap is on?
2:34 Is it compatible with the Elite Strap with Battery?
2:47 Why aren't my Touch Controllers charging?
3:03 How do I remove the Magnetic USB-C Adapter?
3:12 How do I disassemble the Headset Support?
3:21 What are the dimensions of the S20 Pro for Quest 3?
Please make sure the batteries are positioned correctly in the controllers. There are metal contacts on the battery (in gray) that have to face upwards for charging.
It takes approximately 3 hours to fully charge both controllers simultaneously, and 4.4 hours to charge the VR headset.
Yes, it is advisable to acquire the custom controller covers designed for Meta Quest 3 to ensure compatibility.
Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.
Chapters:
0:00 Introduction.
0:13 How do I power the charging dock?
0:25 How many controllers can it charge at a time?
0:45 What is the purpose of the light-up columns?
Please make sure the batteries are positioned correctly in the controllers. There are metal contacts on the battery (in gray) that have to face upwards for charging.
The battery can be recharged in 500 COMPLETE charge/discharge cycles ( 0% - 100%, 100% - 0% ).
Usually, the batteries are fully charged, but the Quest may still display it at 90% or lower. To prevent overcharge and increase both battery life and charging stability, the battery display may show that the batteries are not fully charged.
Yes, it is advisable to acquire the custom controller covers designed for Oculus/Meta Quest 3 to ensure compatibility. You can find them at the following link: https://www.nexigo.com/3812.
Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.
00:00 Intro
00:11 Assembly Instructions
02:28 Work with the headset with the Elite Strap
02:54 Compatible with the Elite Strap with Battery
03:09 Disassemble the headset stand
The battery can be recharged 500 complete charge/discharge cycles ( 0% - 100%, 100% - 0% ).
Please make sure the batteries are positioned correctly in the controllers. There are metal contacts on the battery (in gray) that have to face upwards for charging.
You can buy replacement batteries here.
First, please ensure the battery contacts are properly connected (see Q2 above).
Second, this is an intentional design for the product. Since we use two NiMH batteries, the battery level is detected by the voltage. To prevent overcharge and increase both battery life and charging stability, the battery display may show that the batteries are not fully charged. Usually, the batteries will charge all the way to 100%, but the Quest may still display it at 90% or lower. Don’t worry, this is completely normal. Third, the controller batteries last much longer than the headset. You won't have the controllers running out of battery during normal use.
Yes, it supports the Elite Strap and Elite Strap with battery.
No, it compatible with Quest 2. For Meta Quest 3 Charging Dock please click here.
Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.