There are several reasons this could happen:
1. There is something wrong with the USB port. Please use a different USB port or another PC and test the camera again.
2. The PC does not recognize the camera device. Please follow the steps from question seven to see if this helps fix the issue.
3. The operating system and computer configuration do not satisfy the requirements of the camera. Please check your system specifications.
4. The video preview feature of the application is not turned on, or the application has a privacy feature that prohibits access to the camera. Please try with a different application.
Please ensure that the light in your environment is free of unique tones or intense light sources. Things such as walls/floors/other large-area non-standard light sources, including areas with colored or intense light.
In such environments photographed pictures are subjected to color cast due to the lighting impact of these light sources.
For Windows & Mac:
Using the NexiGo Webcam Settings Software, you can adjust the image parameter you want according to your needs.
Image Sensor: 1/2.8 inch Sony Sensor Active Pixels: 8.5 Megapixels Maximum Resolution: 3840 x 2160@30fps Video Format: YUY2/MJPEG/H.264/H.265 Digital Zoom: Up to 5x digital zoom at 4K@30fps Auto Framing: Yes Focus Type: Fixed focus Field of View: D=96°/H=87°/V=56° Microphone: Four noise-canceling mics Mic Pickup Range: 0-16ft Microphone Frequency Response: 200Hz - 8KHz Speaker: Built-in Audio Frequency Response: 48KHz
Windows: Windows 7/8/10/11 or above macOS: macOS 10.6 or above Android: Android 5.0 or above Linux: Linux 2.6.24 or above Chrome OS: Chrome OS V29.01547 or above Ubuntu: Ubuntu V10.04 or above
What's in the Box
1 x Mini Meeting Camera N3000 1 x Magnetic Privacy Cover 1 x USB-C to USB-A Cable 1 x User Manual