NexiGo N620E 60fps Webcam

The NexiGo webcam captures clear images and can record video at 1080p / 60fps in a well-lit environment. The quality of the signal can be affected by low bandwidth availability or insufficient lighting. This can cause the frame rate to drop to 1080p / 50fps, or possibly even lower.

Check the video output settings in your video capture software, these may be set to a lower capture format. There are various constraints on the system that could impede the ability to attain a 1080p video calling session. They center around processing power(i.e. CPU speed) and available network bandwidth. ln all cases, review the requirements from the video calling application. They will guide as to the system performance required as well as the necessary bandwidth.

(1) Take out the magnetic privacy cover from the back of the webcam, and attach the privacy cover to the webcam lens when the webcam not in use. The webcam lens will be covered and the ring light will turn off.
(2) Attach the privacy cover to the back of the webcam when using the webcam. The webcam lens will be opened and the ring light returns to the previous state.
(3) Attach the privacy cover to the front / back to open / close the webcam as needed.

There are several reasons this could happen:
1. There is something wrong with the USB port. Please use a different USB port or another PC and test the camera again.
2. The PC does not recognize the camera device.
3. The operating system and computer configuration do not satisfy the requirements of the camera. Please check your system specifications.
4. The video preview feature of the application is not turned on, or the application has a privacy feature that prohibits access to the camera. Please try with a different application.