warranty policy

NexiGo Limited Hardware Warranty

NexiGo-branded hardware products purchased in the U.S. or Canada may come with a 90-day, 1-year, 2-year, 3-year, 4-year, 5-year or other limited hardware warranty. NexiGo may offer different delivery methods for warranty service, including but not limited to parts and product dispatches, mail-in service and onsite/in-home service. Renewals and extensions of your limited hardware warranty may also be available after you purchase your product(s). To determine the warranty that came with your hardware product(s), or the warranty renewal or extension that you purchased, see your packing slip, invoice, receipt or other sales documentation. Additional details related to warranty duration are listed below.

All quality-related defects on items sold directly by NexiGo (Nexight INC) or NexiGo’s authorized resellers are covered by 1-year warranty, starting from the date of purchase.

NexiGo’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through NexiGo's authorized distributors and retailers, such as Microcenter, are handled through NexiGo.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, NexiGo will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

  • Buyer must provide sufficient proof of purchase
  • NexiGo must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that NexiGo needs to have returned, warranties on those replacements are voided if the wrong item is returned to NexiGo or if the defective item is not returned.

Valid proof of purchase:

  • Order number from online purchases made through NexiGo or NexiGo's authorized resellers
  • Sales invoice
  • Dated sales receipt from an authorized NexiGo reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by NexiGo quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Normal wear and tear
  • Repairs through 3rd parties
  • Using accessories, parts or components not supplied by NexiGo
  • Damage from outside sources
  • Damage from misuse of products that is not in accordance with product instructions. (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Failure to follow the product instructions or failure to perform preventive maintenance
  • Purchases from unauthorized resellers

NexiGo is not liable for:

  • Loss of data incurred from use of NexiGo products
  • Returning personal items sent to NexiGo

When returning items with a prepaid shipping label provided by NexiGo, NexiGo takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. NexiGo does not provide refunds for items damaged in transit for non-quality related warranty claims.

Warranty Timeline

ItemWarranty Period (Months)
Webcams12
Projectors12
Dash Cams12
Earbuds12
Portable Monitors12
Power Banks12
Smart Lights12
Webcam Accessories12
Gaming Accessories12
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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