Support
Connect the camera to any USB 2.0 or USB 3.0port. It will take a few seconds for the camera to be recognized after it is connected to the system. To ensure the camera has been installed correctly on a Windows computer, check under Control Panel > System and Security > Device Manager.
To verify the webcam is connected on a Mac computer, click the Apple Menu (in the top left corner of your screen) and then click About this Mac. Click on System Report from the pop-up window that appears. The System Information window for your Mac will appear. Navigate to the USB section and check if the webcam is listed as a connected device (like the photo below):
The NexiGo webcam captures clear images and can record video at 4K@30fps, or 1080p@60fps in a well-lit environment. The quality of the signal can be affected by low bandwidth availability or insufficient lighting. This can cause the frame rate to drop to 4K@20fps, or 1080p@50fps, or possibly even lower.
Please ensure that the light in your environment isfree of unique tones or intense light sources. Things such as walls / floors / other large-area non-standard light sources, including areas with colored or intense light. In such environments photographed pictures are subjected to color cast due to the lighting impact of these light sources.
For Windows & Mac:
Using the NexiGo Webcam Settings Software, you can adjust the image parameter you want according to your needs.
Note: Download the NexiGo Webcam Settings Software from nexigo.com/software.
Check the video output settings in your video capture software, these may be set to a lower capture format. There are various constraints on the system that could impede the ability to attain a 4K video calling session. They center around processing power (i.e., CPU speed) and available network bandwidth. In all cases, review the requirements from the video calling application. They will guide as to the system performance required as well as the necessary bandwidth.
The webcam cannot support 4K resolution, 60fps, and digital zoom simultaneously.
- When set to 4K resolution, the frame rate is limitedto 30fps, and digital zoom is disabled.
- 60fps is only available at 1080p resolution without digital zoom.
- The digital zoom function is only available at 1080p and 30fps.
Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.
Image Sensor
1/1.8" Sony® STARVIS 2 back-illuminated sensor
Resolution
(USB 3.0 Output)
MJPEG/H.264
3840 x 2160@30/25/20/15/10/5fps,
1920 x 1080@60/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
YUY2/NV12
1920 x 1080@60/50/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
Resolution
(HDMI Output)
30fps mode
3840 x 2160fps@30/25fps, 1920 x 1080@30/25fps
60fps mode
1920 x 1080@60/50fps, 1280 x 720@60/50fps
Lens
9-layer glass lens, f/2.2 aperture, 4.2 mm focal length
Field of View
D=90°/H=81°/V=55°
Focus Type
Fixed Focus
Focus Range
10" - 90" (0.25m - 2.28m)
Digital Zoom
Up to 10x digital zoom at 4K@30fps
Facial Enhancement
Support
Microphone
Dual noise reduction mics
Mic Pickup Range
Within 32.8ft (10m)
Video Output Port
1 x USB-B, 1 x HDMI
Software
Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more
Operating System
Windows 7 (Supports 1080p or lower),
Windows 8.1/10/11 or above
macOS 10.10 or above
Hardware
CPU: 2.4 GHz Intel Core 2 Duo processor or better
RAM: 2 GB or more
USB: USB 2.0, USB 3.0(Recommended)
Video resolution
3840 × 2160, 1920 × 1080, 1280 × 720, etc.
Frame rate
4K@30fps, 1080p@60fps
Sensor
1/2.5-inch CMOS digital image sensor
Focus type
Autofocus
Field of view
80°
Application support
Chat software: FaceTime, Zoom, Microsoft Teams, Hangouts, etc.
Streaming software: Open
Broadcaster Software and XSplit
Photo or video: Using system
Camera App (Camera for Windows, Photo Booth for macOS)
System requirements
• Windows 7/8/10/11 or above
• macOS 10.6 or above
• Chrome OS V29.01547 or above
Chapters:
0:00 - Intro
0:16 - Unboxing the P620
0:53 - Overview of ports
2:30 - Remote control tour
5:25 - First time setup
6:40 - Outro
Step 1. Make a Connection for the Camera
Method 1: Power via Wall Outlet
1. Plug in the camera using the provided Power Adapter and Power Cable.
2. Connect the camera to a computer using the provided USB 3.0 cable.
3. Toggle the power switch to turn the camera on.
Method 2: Power via PoE Router
1. Connect the camera to a PoE Router or Network Switch using an Ethernet Cable (not included).
2. Toggle the power switch to turn the camera on.
Note:
You must use a CAT6 or higher Ethernet Cable to ensure normal operation.
Make sure your Router or Network Switch supports PoE to power the camera through the Ethernet cable.
Step 2. Wait for Camera to Power Up
Once powered on, the power indicator on the front of the camera will light up. The camera will then begin its initialization process, moving to the outer limits of its range of motion before centering in a neutral position.
- Once the camera has completed its initialization, it will stop moving and begin receiving commands.
- lf preset 0 has been set, the camera will move to preset 0.