Our webcams are tested in a variety of environments and are intended to function well with default settings. However if you need to fine-tune or correct your display settings we have an application available for download.

NexiGo Webcam Application

Please install the application. With this application, you can change the majority of settings with ease.

If you have downloaded our webcam application (link provided here) and you have your webcam plugged into your computer, you can easily turn off auto-focus.

1) Click on Advanced Options.

2) You can click on the Auto box as pictured above to disable the auto-focus. Once it is disabled you can freely move the slider or input your own value into the box as shown below.

3) Please note: not all webcams have the ability to auto-focus. If the Focus bar is grayed out and the box is not available to be clicked, then the camera is a manual focus or fixed focus webcam. An example of this is pictured below. With a manual focus webcam you will need to turn the silver bezel on the front to manually adjust the focus, fixed focus webcams cannot have the focal distance changed.

With our webcam application (link provided here) you can easily adjust any setting you require.

Color issues are most likely caused by Hue or Saturation. However it can be caused by a variety of different settings, and we encourage you to test them and find what works best for your needs. You can always reset to default settings with the Defaults button or save your original settings by saving them as a preset before changing anything.

Windows Users:
To adjust microphone settings in Windows 10:
1.) Go to "Settings"> "System"> "Sound".
2.) In "Input", ensure your microphone is selected under "Choose your input device", then select "Device Properties".
3.) On the "Levels" tab of the Microphone Properties window, adjust the "Microphone" and "Microphone Boost" sliders as needed, then select "OK".
4.) Speak into your microphone and check the volume meter under "Test your microphone" to ensure your settings adjustments work as needed.

For more tips and tricks, please visit this link here.

The field of view is generated by the shape and curvature of the lens. This means that generally there is no way to alter the actual field-of-view that is captured by the webcam.

As our webcams are built to be Plug-and-Play, you will need to download a third-party application to adjust this setting and run a virtual camera. You can download OBS Studio at the link here to do this. OBS Studio has both a Windows and Mac version so it is compatible with both operating systems.

OBS Studio:
1.) After you have installed OBS, open it and click the "+" near the bottom left under "Sources"
2.) Click on "Video Capture Device" and then "OK" and "OK" again. This will load the webcam into the OBS system.
3.) You should now see "Video Capture Device" in the "Sources" box. Right click on "Video Capture Device" to open up a settings menu.  
4.) Under "Transform," click "Fit to screen" to maximize the size of the capture video.
5.) Go back to "Transform" and click "Edit Transform."
6.) At the bottom, you'll see "Crop Left" and "Right." Input numbers to best suit your needs, then click Close.
7.) In the bottom right, click "Start Virtual Camera."

Now your OBS has set up the virtual camera to work with the video chat software that you wish to use. As long as you keep OBS running, you can keep the field of view adjusted to best suit your needs. The example below will detail the next steps in Zoom.

Zoom:
1.) Open or Join a Meeting.
2.) Click on the ^ next to "Camera" in the lower left hand corner.
3.) Select "OBS Virtual Camera" as the display device.
4.) Your device will now display through the parameters you have set up in OBS. If you wish to undo these settings, you can close OBS and click the ^ next to "Camera" to change your display device back to the default camera settings.

If you are experiencing issues with the audio quality on your webcam, the audio can be optimized using third party software such as Equalizer APO. The Equalizer APO software can be optimized using the Peace GUI equalizer extension. We are not able to provide support for these third party software programs, please contact the manufacturer of the program for assistance.

With our webcam application (link provided here) you can easily check or adjust the resolution and Frames Per Second (FPS) settings for your webcam.

1) Click on Preview.

2) At the top of the Preview window will be the Set Resolution dropdown menu. Click on this to adjust the resolution and FPS for your webcam.

3) The actual FPS and resolution settings will be displayed at the bottom of the preview screen with the resolution shown on the left and the FPS on the right. The fps figure will not be steady as this is a live counter of the actual frames being displayed. This figure will change frequently based on the computer's actual ability to process the information. Some things that can affect this are: computer settings, specifications, how much load is currently on your hardware, how many other programs you may have running, and a wide range of other factors.

Resolution and Frames Per Second settings are often also adjusted by the software you are using to video conference or record videos, so resolution settings made in the NexiGo webcam application likely will not carry over with the webcam as they do with other settings. You will need to check your settings in that software to finetune your video and to see if other resolution or fps options are possible.

Windows Users:
Method 1: If the Webcam is listed under Devices and printers, please follow the steps.
1.) Press Windows key + R
2.) Type Control Panel and press enter.
3.) Click on Devices and Printers.
4.) Check if the webcam is listed.
5.) Right click on the webcam.
6.) Click on Set this device as default.

Follow Method 2 if webcam is not listed.

Method 2: What best we can do is we can disable the Internal webcam. You will be able to enable the webcam anytime you want.
1.) Press Windows + X, click Device Manager.
2.) Click Imaging devices.
3.) Right click on the internal webcam.
4.) Click Disable.
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​Mac Users:
Under Construction