1. Please make sure it's properly connected to your computer by checking that the cables are securely plugged in and the speakerphone is turned on. If you're connecting via Bluetooth, try keeping the speakerphone within about 32.8 feet of your computer and has at least 30% battery for a stable connection.
2. Check your computer's audio settings. Make sure that your computer is set to use the speakerphone as its audio output device.
Note: If you experience issues getting your system to recognize the speakerphone, please try the following steps depending on your device’s operating system (Windows or Mac).
For Windows
Go to Settings > Privacy > Microphone, then turn on "Allow apps to access your microphone".
Select the apps on the list that you want to have access to the microphone.
Once you have access, open the apps you’re planning to use and ensure that you have selected the NexiGo SPK03 as the active speaker and active microphone from the list of available options.
For macOS
Go to the Apple menu > System Preferences > Security & Privacy, and select the Privacy tab. Select Microphone from the list of options on the left side of the page.
Select the apps you want to enable microphone access for. Click the box next to the app's name to enable microphone access for that application.
3. Open the app you want to use with the speakerphone. You may need to select your speakerphone (NexiGo SPK03) as the audio output, and its built-in microphones (NexiGo SPK03) as the audio input in the settings of the app you’re using.