Method 1: Navigate to Setup > Flip OSD Menu to flip the OSD menu.
Method 2: Flip your image in video conferencing or virtual camera software such as Zoom or OBS.
1. Check that the camera is stable and installed in a location with no more than a 15° incline.
2. Ensure that there is no vibrating machinery near the camera.
1. Check that the camera power supply is connected, the voltage is normal (DC 12V), and the power indicator light is on.
2. Check that all cables connecting the camera and your computer and /or monitor are securely fastened. Ensure that all cables are connected to the correct ports.
3. Check that the indicator light on the remote blinks red when you press a button. If it doesn't, check the batteries in the remote control and replace them as needed.
4. Check whether the remote control is set to the right frequency to control the camera. Press and hold one of the numeral buttons (l, ll, lll, or lV) on the remote control for four seconds to switch between camera channels. Test each one until you find the correct camera channel.
1. Check whether the camera protocol, address, and baud rate all match.
2. Check that all cables are firmly plugged in.

Setting the Camera Frequency:
To set the camera frequency to one of your remote channels, hold the remote close to your camera and press the following sequence of buttons. Note that you can only control the camera(s) on the channel that your remote is currently using.
【*】>【#】>【I】: Press these three buttons in sequence to set the camera
frequency to No.1.
【*】>【#】>【II】: Press these three buttons in sequence to set the camera
frequency to No.2.
【*】>【#】>【III】: Press these three buttons in sequence to set the
camera frequency to No.3.
【*】>【#】>【IV】: Press these three buttons in sequence to set the
camera frequency to No.4
*For a multi-camera setup, it is recommended to use numbered stickers to label the frequency of each camera for quick identification.
Switching Between Remote Channels:
Press and hold one of the numeral buttons (l, ll, lll, or lV) for four seconds to switch between camera channels. The red indicator light will start blinking rapidly. Once the blinking slows, the remote will be able to control the camera at the corresponding frequency.
【I】: Press and hold for at least four seconds to switch the remote channel to No.1.
【II】: Press and hold for at least four seconds to switch the remote channel to No.2.
【III】: Press and hold for at least four seconds to switch the remote channel to No.3.
【IV】: Press and hold for at least four seconds to switch the remote channel to No.4.
*The remote control channel and camera frequency both default to No.1. The remote channel and the camera frequency must beset to be the same number in order for the remote to control the camera.
1. Indicator Light: A red indicator light will flash each time you press a button. lf it doesn't light up, check the batteries and try again.
2. Power Button: Press the red power button to turn the webcam on or off.
3. Camera Mode Button: Press to switch between the available camera modes: Default, Norm, Clarity and Soft.
*The camera mode list here is for reference only. Available modesmay differ depending on your current firmware.
4. Rotation Direction Switch: Press to swap between clockwise and counterclockwise camera panning.
5. No Function
6. Home Button: Press to reset the camera view to its default position. While in the OSD menu, press to select.
7. Arrow Buttons: Press to pan or tilt the camera view, hold to adjust faster. While in the OSD menu, use the【↑】and【↓】 arrows to navigate the menu and use the【←】and 【→】arrows to make adjustments to the settings.
*Please close the OSD menu before using the electronic pan / tilt / zoom function.
8. No Function
9. Auto / Manual Focus Switch: Press to switch between autofocus mode and manual focus mode.
10. Menu Button: Press the Menu button once to open or close the on-screen display (OSD) menu. In the OSD menu, you can adjust color and exposure settings using the following controls.
● Use the Arrow buttons to navigate through the menu.
● Use the Home button to open a submenu or select an option.
● Use the Menu button to return to the previous page (if you are in a submenu), or to close the menu (if you are in the main menu).
11. Near / Far Focus Button:
Press Focus + to move the focal point farther away.
Press Focus - to move the focal point closer.
*This function is only possible while in manual focus mode. The focus buttons have no function while in autofocus mode.
12. Preset Button: Use to create a positional preset by performing the following steps.
● Adjust the zoom, pan, and tilt to your desired position. Note that presets will only save pan, tilt, and zoom settings and NOT any light or color settings.
● Press the Preset button once to enter the preset writing mode.
● Press one of the Numbered buttons (0-6, 1-V) to save the preset to that number. This will override any presets that have previously been saved to that number.
● To recall a preset at any time, press its corresponding number
13. Zoom+ / - Buttons: Press to zoom in (+) or out (-) on the video. Hold to adjust faster.
14. Numbered Buttons (0-6, I-IV): Use the digits (0-6) and numerals (l-V) to set and recall preset positions. Use the numerals (l-V) to set a remote control or camera address for a multi-cam setup.
Setting the Camera Frequency:
To set the camera frequency to one of your remote channels, hold the remote close to your camera and press the following sequence of buttons. Note that you can only control the camera(s) on the channel that your remote is currently using.
【*】>【#】>【I】: Press these three buttons in sequence to set the camera
frequency to No.1.
【*】>【#】>【II】: Press these three buttons in sequence to set the camera
frequency to No.2.
【*】>【#】>【III】: Press these three buttons in sequence to set the
camera frequency to No.3.
【*】>【#】>【IV】: Press these three buttons in sequence to set the
camera frequency to No.4
*For a multi-camera setup, it is recommended to use numbered stickers to label the frequency of each camera for quick identification.
Switching Between Remote Channels:
Press and hold one of the numeral buttons (l, ll, lll, or lV) for four seconds to switch between camera channels. The red indicator light will start blinking rapidly. Once the blinking slows, the remote will be able to control the camera at the corresponding frequency.
【I】: Press and hold for at least four seconds to switch the remote channel to No.1.
【II】: Press and hold for at least four seconds to switch the remote channel to No.2.
【III】: Press and hold for at least four seconds to switch the remote channel to No.3.
【IV】: Press and hold for at least four seconds to switch the remote channel to No.4.
*The remote control channel and camera frequency both default to No.1. The remote channel and the camera frequency must beset to be the same number in order for the remote to control the camera.
Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

Image Sensor
1/1.8" Sony® STARVIS 2 back-illuminated sensor
Resolution
(USB 3.0 Output)
MJPEG/H.264
3840 x 2160@30/25/20/15/10/5fps,
1920 x 1080@60/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
YUY2/NV12
1920 x 1080@60/50/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
Resolution
(HDMI Output)
30fps mode
3840 x 2160fps@30/25fps, 1920 x 1080@30/25fps
60fps mode
1920 x 1080@60/50fps, 1280 x 720@60/50fps
Lens
9-layer glass lens, f/2.2 aperture, 4.2 mm focal length
Field of View
D=90°/H=81°/V=55°
Focus Type
Fixed Focus
Focus Range
10" - 90" (0.25m - 2.28m)
Digital Zoom
Up to 10x digital zoom at 4K@30fps
Facial Enhancement
Support
Microphone
Dual noise reduction mics
Mic Pickup Range
Within 32.8ft (10m)
Video Output Port
1 x USB-B, 1 x HDMI
Software
Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more
Operating System
Windows 7 (Supports 1080p or lower),
Windows 8.1/10/11 or above
macOS 10.10 or above
Hardware
CPU: 2.4 GHz Intel Core 2 Duo processor or better
RAM: 2 GB or more
USB: USB 2.0, USB 3.0(Recommended)
Sensor
1/2.8-inch, CMOS, Effective Pixel: 2.07M
Scanning Mode
Progressive
Lens
10x Optical Zoom, f = 4.7 mm ~ 46.3 mm, F2.8
Digital Zoom
16x
Minimum Illumination
0.5 Lux @ (F2.3, AGC ON)
Shutter
1/30 s ~ 1/10000 s
White Balance
Auto, Indoor, Outdoor, Calibration Mode, Manual, VAR
Backlight Compensation
Supported
Digital Noise Reduction
2D & 3D Digital Noise Reduction
SNR
≥55dB
Horizontal FOV
58.5° ~ 6.5°
Vertical FOV
35.1° ~ 3.6°
Pan Angle
±170°
Tilt Angle
-30° ~ +90°
Pan Speed
2.7° ~ 47°/s
Tilt Speed
2.7° ~ 30°/s
lmage Flip
Supported
lmage Freeze
Supported
Preset Position
255
Preset Accuracy
0.1°
Chapters:
0:00 - Intro
0:16 - Unboxing the P620
0:53 - Overview of ports
2:30 - Remote control tour
5:25 - First time setup
6:40 - Outro
Method 1: Power via Wall Outlet
1. Plug in the camera using the provided Power Adapter and Power Cable.
2. Connect the camera to a computer using the provided USB 3.0 cable.
3. Toggle the power switch to turn the camera on.

Method 2: Power via PoE Router
1. Connect the camera to a PoE Router or Network Switch using an Ethernet Cable (not included).
2. Toggle the power switch to turn the camera on.

Note:
You must use a CAT6 or higher Ethernet Cable to ensure normal operation.
Make sure your Router or Network Switch supports PoE to power the camera through the Ethernet cable.
Once powered on, the power indicator on the front of the camera will light up. The camera will then begin its initialization process, moving to the outer limits of its range of motion before centering in a neutral position.