The NexiGo webcam captures clear images and can record video at 2160p/30fps in a well-lit environment. The quality of the signal can be affected by low bandwidth availability or insufficient lighting. This can cause the frame rate to drop to 2160p/20fps, or possibly even lower.
Check the resolution settings in your video capture software. They may be set to a lower capture format There are various constraints on the system that could impede the ability to attain a 2160p video calling session. They center around processing power (CPU and GPU speed) and available network bandwidth. In all cases, review the requirements for the video calling application for the system requirements necessary to maintain this resolution.
Preset Settings:
Step 1. Adjust the camera view to fit your needs. You can zoom in/out using the zoom buttons or pan and tilt the camera using the arrow buttons. Note: Do not rotate the webcam head manually. Manual manipulation can damage the camera. Only use the provided remote to control the camera.
Step 2. Press the preset button. This will cause the camera to enter preset setup mode, and the camera video playback will darken/become more opaque.
Step 3. Press either the 1 or 2 button to save your preset. It will be saved to this slot and will override any previously saved preset. This will restore the camera's video playback to its original look.
Remove Preset Settings:
Step 1. Press and hold the preset button for 2 seconds This will cause the camera to enter remove preset setup mode, and the camera video playback will darken/become more opaque.
Step 2. Press either the 1 or 2 button to clear the settings saved to the corresponding button.
Step 1. Remove 3M tapebacking on the back of theprivacy cover.

Step 2. Attach the cover to the top of the webcam andpress firmly.

Step 3. Open / close the cover as needed



Setting the Camera Frequency:
To set the camera frequency to one of your remote channels, hold the remote close to your camera and press the following sequence of buttons. Note that you can only control the camera(s) on the channel that your remote is currently using.
【*】>【#】>【I】: Press these three buttons in sequence to set the camera
frequency to No.1.
【*】>【#】>【II】: Press these three buttons in sequence to set the camera
frequency to No.2.
【*】>【#】>【III】: Press these three buttons in sequence to set the
camera frequency to No.3.
【*】>【#】>【IV】: Press these three buttons in sequence to set the
camera frequency to No.4
*For a multi-camera setup, it is recommended to use numbered stickers to label the frequency of each camera for quick identification.
Switching Between Remote Channels:
Press and hold one of the numeral buttons (l, ll, lll, or lV) for four seconds to switch between camera channels. The red indicator light will start blinking rapidly. Once the blinking slows, the remote will be able to control the camera at the corresponding frequency.
【I】: Press and hold for at least four seconds to switch the remote channel to No.1.
【II】: Press and hold for at least four seconds to switch the remote channel to No.2.
【III】: Press and hold for at least four seconds to switch the remote channel to No.3.
【IV】: Press and hold for at least four seconds to switch the remote channel to No.4.
*The remote control channel and camera frequency both default to No.1. The remote channel and the camera frequency must beset to be the same number in order for the remote to control the camera.
Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

Image Sensor
1/1.8" Sony® STARVIS 2 back-illuminated sensor
Resolution
(USB 3.0 Output)
MJPEG/H.264
3840 x 2160@30/25/20/15/10/5fps,
1920 x 1080@60/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
YUY2/NV12
1920 x 1080@60/50/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
Resolution
(HDMI Output)
30fps mode
3840 x 2160fps@30/25fps, 1920 x 1080@30/25fps
60fps mode
1920 x 1080@60/50fps, 1280 x 720@60/50fps
Lens
9-layer glass lens, f/2.2 aperture, 4.2 mm focal length
Field of View
D=90°/H=81°/V=55°
Focus Type
Fixed Focus
Focus Range
10" - 90" (0.25m - 2.28m)
Digital Zoom
Up to 10x digital zoom at 4K@30fps
Facial Enhancement
Support
Microphone
Dual noise reduction mics
Mic Pickup Range
Within 32.8ft (10m)
Video Output Port
1 x USB-B, 1 x HDMI
Software
Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more
Operating System
Windows 7 (Supports 1080p or lower),
Windows 8.1/10/11 or above
macOS 10.10 or above
Hardware
CPU: 2.4 GHz Intel Core 2 Duo processor or better
RAM: 2 GB or more
USB: USB 2.0, USB 3.0(Recommended)
Video resolution
4K UHD (3840 x2160@30fps) (Support: 2560 x 1440, 1920 x 1080 etc.)
Image sensor
1/2.5-inch back-illuminated sensor
Digital zoom
Up to 5X digital zoom at 1080p or lower resolution
Video format
YUY2 / MJPEG
Field of view
D=100° / H=90° / V=56
Application support
Chat software: Skype, FaceTime, Zoom, Microsoft Teams, Hangouts, etc.
Streaming software: Open
Broadcaster Software and Xsplit
Photo or video: Using the system
Camera App (Camera for Windows, Photo Booth for macOS)
System requirements
• Windows 7/8/10/11 or above
• macOS 10.6 or above
• Chrome OS V29.01547 or above
Chapters:
0:00 - Intro
0:16 - Unboxing the P620
0:53 - Overview of ports
2:30 - Remote control tour
5:25 - First time setup
6:40 - Outro
Method 1: Power via Wall Outlet
1. Plug in the camera using the provided Power Adapter and Power Cable.
2. Connect the camera to a computer using the provided USB 3.0 cable.
3. Toggle the power switch to turn the camera on.

Method 2: Power via PoE Router
1. Connect the camera to a PoE Router or Network Switch using an Ethernet Cable (not included).
2. Toggle the power switch to turn the camera on.

Note:
You must use a CAT6 or higher Ethernet Cable to ensure normal operation.
Make sure your Router or Network Switch supports PoE to power the camera through the Ethernet cable.
Once powered on, the power indicator on the front of the camera will light up. The camera will then begin its initialization process, moving to the outer limits of its range of motion before centering in a neutral position.