Most likely, your dash cam won’t turn on because it isn’t powered properly. Please try the following to fix this issue:
There may be an issue with your Micro SD card. Please try the following to determine the source of the issue:
There may be something on the lens preventing your camera from recording clearly. Please try the following:
The Wi-Fi signal range is about 10 ft when there are no obstructions.
Yes. You can change the Wi-Fi password in the NexiGo Dash Cam app by navigating to Live View > Dash Cam Settings > Wi-Fi Connection Settings. After changing the password, please restart the dash cam. You must forget the original network on your smartphone before reconnecting.
Your Micro SD card is full. We encourage you to do the following to prevent any more data loss:
To format your Micro SD card using the dash cam, open the menu of NexiGo dash cam and navigate to Settings > Format SD Card. If you are using a computer or laptop, follow the instructions provided by the operating system manufacturer to format a disk.
Turn off the dash cam and remove the Micro SD card from the device. Using a card reader, insert the Micro SD card into your computer. You can then drag and drop files from the Micro SD card onto your computer.
Note: Do not insert or remove the Micro SD card while it is saving or reading data. The data may be damaged or lost. Only insert or remove the Micro SD card when the dash cam is turned off.
If your dash cam isn’t capturing enough detail at night, you can adjust the Special Exposure Level to compensate for the low light. To get the most out of this setting, we recommend taking the following steps to correct your dash cam’s night vision.
Chapters
0:00 Intro
0:23 Plug & play
0:42 Largest Sensor
1:17 AI Framing
1:57 AI Tracking
2:29 Remote Control
3:06 Picture in Picture
3:48 Flash Memory
4:20 Uncompressed 4K
5:05 Noise-reducing Mics
5:55 Multi-cam Setups
6:31 Privacy Cover
7:01 Outro
Note: The auto tracking, picture-in-picture mode and facial enhancement controls on the remote are updated. Please refer to the Remote Guide tab for details.
Chapters
0:23 Image/Video Mode
0:40 Auto tracking
0:54 Auto framing + with digital zoom
1:21 Presets and AI Sensitivity
2:07 Numbered buttons
2:29 Setting Camera Frequency/Camera Address
2:50 Setting Remote Channel
3:24 Picture in Picture
3:51 Video Format
4:10 Power on/off
4:23 Digital Zoom in/out
4:43 Menu/OSD
5:19 Home
5:35 Mute/Unmute
5:40 BLC
5:45 What are the best times for Auto tracking/framing?
6:20 How is the quality of the Iris microphone?
6:42 When would I need a capture card?
7:17 Can other people see my OSD menu during video calls?
7:28 What is the facial enhancement feature?
Chapters
0:00 Intro
0:23 Image/Video Mode
0:40 Auto tracking
0:54 Auto framing + with digital zoom
1:21 Presets and AI Sensitivity
2:07 Numbered buttons
2:29 Setting Camera Frequency/Camera Address
2:50 Setting Remote Channel
3:24 Picture in Picture/Facial Enhancement
3:51 HDMI Video Format
4:19 Power on/off
4:32 Digital Zoom in/out
4:52 Menu/OSD
5:28 Home/Mirror
5:35 Mute/Unmute
5:40 BLC
5:45 What are the best times for Auto tracking/framing?
6:20 How is the quality of the Iris microphone?
6:42 When would I need a capture card?
7:17 Can other people see my OSD menu during video calls?
7:28 What is the facial enhancement feature?
Important Notes:
0: Unless you have issues with the dash cam, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.
1: Make sure to download the authorized firmware from the Download tab or NexiGo customer service, unauthorized firmware will cause damage to the operating system.
2: DO NOT power off or unplug your dash cam while updating the firmware. If your car doesn’t maintain power to the auxiliary outlet when it’s off, make sure to leave your car running for the duration of the update. If the update is interrupted, it will cause damage to the operating system of the dash cam and it won’t be able to turn back on.
Firmware Update Instructions :
Please check the Download tab on this page periodically for new firmware downloads.
Remove the Micro SD card from the dash cam. Copy the latest version of the firmware from the NexiGo website into the root directory of the Micro SD card folder on your computer. DO NOT place it into a sub folder.
Insert the SD card with the new firmware into the dash cam when the dash cam is powered on.
Once the dash cam recognizes the Micro SD card, it will prompt you to update the system. Once you confirm, the system will begin the update. Please do not power off or unplug your Dash Cam while the update is installing. If your car doesn’t maintain power to the auxiliary outlet when it’s off, make sure to leave your car running for the duration of the update.
Image Sensor
1/1.8" Sony® STARVIS 2 back-illuminated sensor
Resolution
(USB 3.0 Output)
MJPEG/H.264
3840 x 2160@30/25/20/15/10/5fps,
1920 x 1080@60/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
YUY2/NV12
1920 x 1080@60/50/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
Resolution
(HDMI Output)
30fps mode
3840 x 2160fps@30/25fps, 1920 x 1080@30/25fps
60fps mode
1920 x 1080@60/50fps, 1280 x 720@60/50fps
Lens
9-layer glass lens, f/2.2 aperture, 4.2 mm focal length
Field of View
D=90°/H=81°/V=55°
Focus Type
Fixed Focus
Focus Range
10" - 90" (0.25m - 2.28m)
Digital Zoom
Up to 10x digital zoom at 4K@30fps
Facial Enhancement
Support
Microphone
Dual noise reduction mics
Mic Pickup Range
Within 32.8ft (10m)
Video Output Port
1 x USB-B, 1 x HDMI
Software
Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more
Operating System
Windows 7 (Supports 1080p or lower),
Windows 8.1/10/11 or above
macOS 10.10 or above
Hardware
CPU: 2.4 GHz Intel Core 2 Duo processor or better
RAM: 2 GB or more
USB: USB 2.0, USB 3.0(Recommended)
Screen
2.9" IPS screen 830x320
Sensor
Front: IMX335@25fps
Interior:GC2053@25fps
Rear: IMX307@25fps
Resolution
Front: 2160x1440@25fps
Interior: 1920x1080@25fps
Rear: 1920x1080@25fps
FoV
Front: D88°
Interior: D132°
Rear: D132°
Lens Aperture
Front: F/2.7
Interior: F/2.0
Rear: F/2.0
File Format
Video: MP4
Image: JPG
Video Encoding
H.265/H.264
Microphone
Built-in
Speaker
Built-in
WiFi
Dual Band 5.8GHz & 2.4GHz WiFi
GPS
Built-in
Memory Card
Micro SD card (FAT32 format, U3 or higher, up to 256GB)
G-Sensor
Built-in 3-axis impact accelerometer gravitational sensor to lock & protect current video.
Loop Recording
Support - seamless recording
USB Port
Type-C
Power Supply
9V - 24V auxiliary power adapter
Input
5V ⎓ 3A
Battery Type
Super-capacitor
Operating Temperature
-20°C ~ 70°C
Storage Temperature
-30°C ~ 80°C