Aurora Pro MKII

Trade-In Program Details

Eligibility

1. Product Requirements

• No visible damage or scratches longer than 5 cm
• No physical damage or cracks
• Fully functional, with all original parts intact
• Purchased from NexiGo's official website, Amazon store, or authorized dealer
• Within the warranty period^*
  

* If your device is no longer under warranty, you may still submit a trade-in request. Our team will review your case and contact you to determine whether the expired warranty will affect your eligibility and the trade-in value.

Only devices that meet all specified requirements or have been reviewed and approved by our team are eligible for the trade-in program.

2. Eligible Regions

• Customers who ordered the early bird discount before CES.
• The trade-in program is available in the EU, UK, US, and Canada.

Unfortunately, customers from other regions are not eligible at this time.

3. Trade-In Value

• The trade-in value of your Aurora Pro is based on its total usage time.
• Please provide an estimated usage when sending back the Auroro Pro.
• Our technical department will confirm actual usage upon receiving your unit.

Tolerance Range:

A small overage of up to 3% beyond the tier limits is acceptable. For example, 1025 hours is treated as <1000 hours.

If the actual usage exceeds this tolerance, the trade-in value will be adjusted to the next lower tier. For example, if 500 - 1000 hours are declared but 1040 hours are detected, the value will be adjusted from $1,099 (500 – 1,000 hours) to $999 (＞1000 hours).

How to Participate

Step 1. Submit Trade-In Request

• Fill out the trade-in application form on our official website before January 31, 2025.

You must submit your application before the deadline to receive a discount!

Limited Trade-In Quantities: First come, first served. The trade-in program will close without prior notice once we receive enough applications.

Step 2. Pre-Order the Aurora Pro MKII

• Place an order during the Aurora Pro MKII pre-order period.

Step 3. Return Your Aurora Pro

• After receiving the MKII, take clear photos of your original Aurora Pro, documenting its condition and usage.
• Pack it securely in the MKII packaging for return. Send it back within 15 calendar days of receiving the MKII. Failure to meet this deadline may result in disqualification from the trade-in program.

NexiGo covers the shipping costs for MKII pre-orders and Aurora Pro trade-ins. (However, if the trade-in is canceled due to the participant's reasons, any additional shipping costs incurred will be the participant's responsibility.)

Step 4. Trade-In Processing

• Upon receipt, we will verify the condition and laser usage of your unit.
• Your trade-in discount will be credited as a refund to the payment method used for your MKII pre-order.
• Your refund will be processed within 2-3 weeks of us receiving the trade-in unit.

Frequency Asked Questions

Terms & Conditions

• Age Requirement: Participants must be at least 18 years old.
• Eligible Regions: The Program is open to residents of the United States, United Kingdom, European Union, and Canada.
• Authorized Purchases: Customers who purchased their Aurora Pro from unauthorized third-party suppliers are not eligible for the Program.
• Return Period: Participants must return their Aurora Pro within 15 calendar days of receiving the MKII. Failure to do so will result in disqualification from the program.
• Laser Usage Tolerance: A variance of up to 3% beyond the declared laser usage tier is acceptable. If the actual usage exceeds this tolerance, the trade-in value will be adjusted to the next lower tier.
• Acceptance of Adjusted Value: If you do not accept the adjusted trade-in value, you may choose to have your Aurora Pro returned to you at your own cost/shipping.
• Non-Eligible: If a participant makes a false declaration and the trade-in is deemed invalid by NexiGo, the participant's trade-in eligibility will be revoked, and the participant will be responsible for the cost of returning the Aurora Pro.
• Program Authority: NexiGo reserves the right to interpret and make final decisions regarding the program.