Use a soft, lint-free cloth to wipe the surface gently. For fingerprints or visible smudges, clean using two microfiber cloths:
1. Lightly dampen the first cloth with a mixture of mild detergent and water, then wipe the screen gently from left to right.
2. Use the second cloth with clean water to remove any remaining foam, then allow the screen to air-dry or gently wipe off excess moisture.
Do not use acetone, benzene, alcohol, or any other organic solvents, as they may cause permanent damage to the screen.
1. Ensure the floor surface is level to avoid tilting or jamming.
2. Fully retract the screen when not in use to reduce dust buildup and protect the structure.
3. Make sure the area above the screen is clear of any obstructions to prevent operational issues.
Lightly brush off surface dust using the included cleaning brush as needed. Perform a mild cleaning every 1–2 months to maintain optimal image quality.
Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.
MJPEG/H.264
3840 x 2160@30/25/20/15/10/5fps,
1920 x 1080@60/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc. YUY2/NV12
1920 x 1080@60/50/30/25/20/15/10/5fps,
1280 x 720@60/50/30/25/20/15/10/5fps, etc.
Resolution
(HDMI Output)
30fps mode
3840 x 2160fps@30/25fps, 1920 x 1080@30/25fps 60fps mode
1920 x 1080@60/50fps, 1280 x 720@60/50fps
Lens
9-layer glass lens, f/2.2 aperture, 4.2 mm focal length
Field of View
D=90°/H=81°/V=55°
Focus Type
Fixed Focus
Focus Range
10" - 90" (0.25m - 2.28m)
Digital Zoom
Up to 10x digital zoom at 4K@30fps
Facial Enhancement
Support
Microphone
Dual noise reduction mics
Mic Pickup Range
Within 32.8ft (10m)
Video Output Port
1 x USB-B, 1 x HDMI
Software
Works with Zoom, Microsoft Teams, Skype for Business, Slack, Webex, and many more
Operating System
Windows 7 (Supports 1080p or lower),
Windows 8.1/10/11 or above macOS 10.10 or above
Hardware
CPU: 2.4 GHz Intel Core 2 Duo processor or better
RAM: 2 GB or more
USB: USB 2.0, USB 3.0(Recommended)
Instruction Video
Chapters:
0:00 Intro
0:20 Assembling the Inner Frame
1:16 Installing the Fresnel Screen
1:49 Installing Outer Frame
2:25 Hanging the Screen