To have a repair started, please contact us using the contact information above. We will be happy to help troubleshoot the problem, and if necessary have the unit brought back to us for warranty repairs.

All repairs are unique, so we cannot accurately estimate this duration. An issue that takes one day to fix on one unit might take much longer with another. Our current estimate is 1-3 weeks for most repairs. To inquire about the status of a repair or to begin the repair process, please contact our tech support team using the contact information above.

For assistance with Windows issues, please contact Microsoft at the link here.

Windows mostly does their activation through licenses now, rather than product keys. If you do not see a physical sticker on the bottom or back of your unit with the Windows product key, then the copy of Windows on your unit is activated through a license, not a key. This is set up when you log onto the machine, and you do not need to enter a product key. For further assistance with this issue please contact Microsoft support at the link here.

Try these tips to get your touchscreen working. If this does not help please let us know using the contact information above.

1. Restart the computer. Sometimes that is all that it needs.

2. Wipe off the display with a soft, clean cloth.

3. Go to "Start" and in the search box type "Calibrate the screen for pen or touch input". Choose the top result. In this new screen, click "Setup" and follow the instructions.

4. Go to "Control Panel" and then "Device Manager". Select the "Monitors" section and right click on your monitor. Check the information for the touchscreen and make sure it is "enabled".

5. Repeat step 4, but instead choose "Update driver software" from the right-click menu. 

Unfortunately we do not have the ability to perform remote assistance troubleshooting with our computer systems, but the manufacturer of your computer should be able to help with this. Please contact them using the support link for the manufacturer of your device, which you can find in our links section here.

If your computer will not turn on properly, please check our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having (in this case a battery/power issue) and follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.

If you are not able to get the backlit keyboard to work properly, please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having (in this case keyboard/mouse/touchpad issues) and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.

If you are not able to get the DVD drive on your computer to work properly, please check our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having (in this case DVD/CD/Blu-Ray issues) and follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.

If you are not able to get the keyboard on this unit to work properly please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having (in this case keyboard/mouse/touchpad issues) and follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.

If you are receiving a hard drive error message, please check out our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having ( in this case hard drive issues) and follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.

If you are not able to get networking options to work properly, please check our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having (in this case networking issues) and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.

If you are not able to get your computer to work properly, please check our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having (in this case crash/freeze issues or other error messages) and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.

If you are having an issue where you computer is making noise, please check our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having (in this case it would likely be a cooling issue) and then follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.

If you are not able to get the USB ports on your computer to work properly please check our links page here. Locate the manufacturer of your computer from the list and the type of issue you are having (in this case ports issues) and follow the troubleshooting links provided for that issue. If you are not able to resolve the issue using these links, please contact us at the email or phone number above.