Frequently Asked Questions

Customization Questions

While most computers can be customized, not all can. Laptops in particular are more limited with their customization options, often only having room to customize an item by removing a different one. Some parts are also not interchangeable, for instance DDR3 RAM will not fit in a slot designed for DDR4 RAM or vice versa. We take the guesswork out of this process though, and all upgrades that are available through us for a unit will be listed in the customization options for the item. We also offer a handy customization guide available here to help you decide what parts would work best for your particular needs. This way you do not need to become an expert to know what parts to add to your computer to make it perfect for you.

Order Questions

Unfortunately we are not able to ship internationally due to constantly changing restrictions, duties, and tariffs on electronics. As such, we do also recommend that customers not use international forwarding addresses to order from us as we are not able to provide support outside the US. Amazon offers items in most countries around the world though, so they may be able to assist you with your purchase at the link here.

Customer Service Questions

All computers customized by NexiPC have been opened to install the desired components into the system. As such you will notice that the product box has been opened and the factory seal will be cut. This is a necessary part of the customization process for us to install the upgrades, and the computer is never used during this process. As such you can rest assured that the computer is indeed new, and is exactly the way you ordered it.

Support Questions

To have a repair started please contact us at the link here. We would be happy to help troubleshoot the problem, and if necessary have the unit brought back to us for warranty repairs.

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