Please Choose the Upgrade Instruction You Need 

Firmware Upgrade Instructions (Windows):

  How to know your hardware version?

Check the remote,  the V1 (IR Remote) version with the volume buttons and the V2 (RF Remote) version with the brightness buttons .

IR Remote

RF Remote

 IMPORTANT: 

0: Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

1: Make sure to download the authorized firmware as shown above or NexiGo customer service, unauthorized firmware will cause damage to the operating system.

2: Make sure to download the firmware that matches your hardware version in case your webcam or remote doesn't work properly.

 Step 1

Download the update tool SFWriteTool_AllIC_v30256 as shown above.

 Step 2

Choose the firmware your need and download it as shown above. Save the firmware to your desktop or another convenient location. You will need this in Step 5.

 Step 3

Connect the NexiGo N990 4K PTZ Camera to your PC.

 Step 4

Run update tool SFWriteTool_AllIC_v30256 and choose your webcam in Devices.

 Step 5

Click the Upgrade File and go to where you stored the upgrade firmware and select the file.

 Step 6

Click Download to start the update.

 Step 7

Update successfully.

 Firmware Upgrade Instructions (macOS):

  How to know your hardware version?

Check the remote,  the V1 (IR Remote) version with the volume buttons and the V2 (RF Remote) version with the brightness buttons.

IR Remote

RF Remote

 IMPORTANT: 

0: Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

1: Make sure to download the authorized firmware as shown above or NexiGo customer service, unauthorized firmware will cause damage to the operating system.

2: Make sure to download the firmware that matches your hardware version in case your webcam or remote doesn't work properly.

3: If you have problems when installing the update tool, Please follow link https://support.apple.com/en-us/HT202491 to allow Third Party Applications to install on your MacBook.

 Step 1

Download the update tool CameraFwUpdate as shown above.

 Step 2

Choose the firmware your need and download it as shown above. Save the firmware to your desktop or another convenient location. You will need this in Step 5.

 Step 3

Connect the NexiGo N990 4K PTZ Camera to your PC.

 Step 4

Run the update tool CameraFwUpdate and it will display the webcam information.

Note: If you have problems when installing the update tool, Please follow link https://support.apple.com/en-us/HT202491 to allow Third Party Applications to install on your MacBook.

 Step 5

Click the Select FW and go to where you stored the upgrade firmware and select the file.

 Step 6

Click Upgrade to start the update. Device update successful sign indicates the update is completed.

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