Please Choose the Upgrade Instruction You Need 

Firmware Upgrade Instructions (Windows):

How to know if your remote is the IR or RF version?

IR Remote

RF Remote

 IMPORTANT: 

0: Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

1: Make sure to download the authorized firmware as shown above or NexiGo customer service, unauthorized firmware will cause damage to the operating system.

 Step 1

Download the update tool SFWriteTool_AllIC_v30256 as shown above.

 Step 2

Choose the firmware your need and download it as shown above. Save the firmware to your desktop or another convenient location. You will need this in Step 5.

 Step 3

Connect the NexiGo N990 4K PTZ Camera to your PC.

 Step 4

Run update tool SFWriteTool_AllIC_v30256 and choose your webcam in Devices.

 Step 5

Click the Upgrade File and go to where you stored the upgrade firmware and select the file.

 Step 6

Click Download to start the update.

 Step 7

Update successfully.

 Firmware Upgrade Instructions (macOS):

 IMPORTANT: 

0: Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

1: Make sure to download the authorized firmware as shown above or NexiGo customer service, unauthorized firmware will cause damage to the operating system.

2: If you have problems when installing the update tool, Please follow link https://support.apple.com/en-us/HT202491 to allow Third Party Applications to install on your MacBook.

 Step 1

Download the update tool CameraFwUpdate as shown above.

 Step 2

Choose the firmware your need and download it as shown above. Save the firmware to your desktop or another convenient location. You will need this in Step 5.

 Step 3

Connect the NexiGo N990 4K PTZ Camera to your PC.

 Step 4

Run the update tool CameraFwUpdate and it will display the webcam information.

Note: If you have problems when installing the update tool, Please follow link https://support.apple.com/en-us/HT202491 to allow Third Party Applications to install on your MacBook.

 Step 5

Click the Select FW and go to where you stored the upgrade firmware and select the file.

 Step 6

Click Upgrade to start the update. Device update successful sign indicates the update is completed.

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