Please Choose the Firmware You Need 

 Firmware Upgrade Instructions (Windows):

 IMPORTANT: 

0: Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

1: Make sure to download the authorized firmware as shown above or NexiGo customer service, unauthorized firmware will cause damage to the operating system.

2. Make sure your N960E hardware version is V2 before starting the update. Connect your webcam with your computer and run the update tool, get the firmware version of your webcam. N960E hardware V2 firmware list: 210524, 210913, 211013, 211206, 220302, 220324.

 Step 1

Download the update tool UvcCamDownload_AllInOne v2.65 as shown above.

 Step 2

Choose the firmware your need and download it as shown above. Save the firmware to your desktop or another convenient location. You will need this in Step 4.

 Step 3

Connect the NexiGo N960E Webcam to your PC.

 Step 4

Put the firmware and update tool UvcCamDownload_AllInOne v2.65 in the same folder.

 Step 5

Run update tool UvcCamDownload_AllInOne v2.65 and click the Start button to start the update.

 Step 5

The PASS sign indicates that the update was successful.

 Firmware Upgrade Instructions (macOS):

 IMPORTANT: 

0: Unless you have issues with the camera, we don't recommend any firmware updates. If you are not sure about if updates are needed, please contact our customer support cs@nexigo.com.

1: Make sure to download the authorized firmware as shown above or NexiGo customer service, unauthorized firmware will cause damage to the operating system.

2: If you have problems when installing the update tool, Please follow link https://support.apple.com/en-us/HT202491 to allow Third Party Applications to install on your MacBook.

 Step 1

Download the update tool USBUpdateTool_MacOS as shown above.

 Step 2

Choose the firmware your need and download it as shown above. Save the firmware to your desktop or another convenient location. You will need this in Step 5.

 Step 3

Connect the NexiGo N970P 4K Camera to your PC.

 Step 4

Run update tool USBUpdateTool_MacOS and choose your webcam in Devices.

Note: If you have problems when installing the update tool, Please follow link https://support.apple.com/en-us/HT202491 to allow Third Party Applications to install on your MacBook.

 Step 5

Click the Upgrade File and go to where you stored the upgrade firmware and select the file.

 Step 6

Click Upgrade to start the update.

 Step 7

Update successfully.

You can check the current firmware version on the update tool or on the OSD menu.

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