Above: Photo by Alex Kotliarskyi on Unsplash
Background: Image by Garik Barseghyan from Pixabay
Please contact our customer service team directly for help with order related issues like:
Missing Items from Order
Or check out our customer service FAQ below for help with some common issues.
Customer Service Common-Issues FAQ
All computers customized by NexiPC have been opened to install the desired components into the system. As such you will notice that the product box has been opened and the factory seal will be cut. This is a necessary part of the customization process for us to install the upgrades, and the computer is never used during this process. As such you can rest assured that the computer is indeed new, and is exactly the way you ordered it.
Our customized computers will in most cases ship in the manufacturers original packaging. As such the product identifier stickers on the outside of the box will no longer accurately describe the contents of the system. If after opening the unit you still are not sure if the item has the correct specifications please contact us at the email or phone number above.
Due to the customizations added to your computer the outside packaging will not accurately reflect the system configuration of your computer. If after opening the unit you still are not sure if the item has the correct specifications please contact us at the email or phone number above.
For assistance with warranty claims please contact us via email at the email address above. Please provide your order number in your email and specify what the issue is you are encountering with your computer. Please provide any error messages that have displayed, and please also provide pictures that you have taken that you feel may help show the issue with the unit. Our expert tech support team will then help guide you through the warranty process. Our technicians will determine what the issue is and then figure out what steps to take to resolve the problem for you as quickly as possible.
It takes 2-3 business days to process your return from the time that we receive it, at which point we will provide your refund. It typically takes another 1-3 business days for the refund to then process, though this time period depends on your financial institution's processing times regarding refunds. As such total refund processing time will be between 3-6 business days from the time we receive the return.
Occasionally games will wind up in a place in the packaging that you would not expect it. Typically these games are sent as codes and they might be with the manuals or with the exterior packaging in an unusual spot. Please search carefully and if you still are not able to find the game please contact us at the phone number or email address above.
Unfortunately manufacturers love to make this difficult, computers now are much like cars in this. The 20XX model year computers are actually produced a year earlier than the advertised date. This gives manufacturers time to get units to retailers and work through issues, but creates confusion as to what a given years model actually is. If you feel there is an issue with your order please contact us at the phone number or email address above for assistance.
Please check with friends, neighbors, family members, apartment personnel, and anyone else that may have received this package without telling you. Check the tracking information and determine who signed for the item and try to find someone by that name or a similar name. If you still are not able to find the order please contact us at the phone number or email address above. You will need to file a claim for the item with the carrier, or pursue a stop payment with your financial institution to rectify the issue, but we will help you get this process started.
If you received a damaged item, please contact us within 24 hours of receiving the item at the phone number or email address above to start the damage claims process. Please take detailed photographs of the damages to the unit and send those to us, along with a description of the issue. We will reply back as soon as we have the next step in the claims process ready for you, typically within 24 hours.
If you received a defective item, please contact us immediately after noticing the issue at the phone number or email address above to start the defective item claims process. Please take detailed photographs of the defect to the unit if possible and send those to us, along with a description of the issue. We will reply back as soon as we have the next step in the claims process ready for you, typically within 24 hours.
Manufacturers have been getting crafty with their placement of these items, please thoroughly check the packaging for this item. There will likely be a "hidden" compartment in the packaging materials where they place the cord, and this will likely not be easily visible. Please carefully check the Styrofoam and cardboard packaging for this compartment and if you still are not able to find the cable please contact our customer service team using the phone number or email above..